PAIA manual

01Purpose

This manual explains how to request access to records held by Vertevance Medical under the Promotion of Access to Information Act (PAIA), and what records are held.

02Company particulars

[Verify: full registered legal name] (Pty) Ltd, registration number [Verify: company registration number], principal place of business [Verify: principal place of business].

03Information Officer and deputy

[Verify: Information Officer full name, registration status, email and telephone]. Deputy Information Officer, if any: [Verify: deputy details or "none appointed"].

04The Information Regulator's PAIA Guide

The Information Regulator's Guide on how to use PAIA is available from the Information Regulator at [Verify: current Regulator contact / URL].

05Records available without a formal request

[Verify: list any records automatically available, or state that none are published outside this website].

06Records held

• Corporate and statutory records
• Finance and tax records
• Human resources records
• Supplier and manufacturer records
• Product and technical records
• Regulatory and quality-management-system records
• Complaint, vigilance and recall records
• Contracts
• Hospital and customer records
• Training and representative-credentialing records
• IT and security records
• Marketing and website records

07Applicable legislation

[Verify: legislation actually applicable, confirmed after legal review].

08How to request access

Use the current prescribed Form 2. Identify the record and the right you are seeking to exercise or protect. Provide proof of authority if requesting on behalf of someone else. State your preferred form of access. Prescribed fees apply. Submit requests to the Information Officer above.

09Grounds for refusal and remedies

Requests may be refused only on the grounds set out in PAIA itself. A requester may take a refusal on internal appeal or to the Information Regulator or a court, as PAIA provides.

10POPIA processing summary

See our Privacy notice for the purposes, categories of data subjects and information, recipients, cross-border flows and security measures that apply to personal information Vertevance processes.

11Availability

This manual is available on this website, at our principal place of business during normal business hours, on request, and to the Information Regulator where required.

12Approval

Approved by [Verify: approver name/role], version [Verify: version], [Verify: date].